privacy policy

We understand that the documents you entrust to us may contain personal, academic, professional or commercially sensitive information. Protecting your privacy and maintaining the confidentiality of your work are fundamental to how we operate.

This Privacy Policy explains how 2211 Consulting collects, uses and protects your personal information when you use our website and editing services.

information we collect

We may collect:

your name
your email address
information submitted through our contact form
documents you upload for editing or proofreading
order information
basic website usage information through cookies or analytics

Payments are processed securely by Stripe. We never store your full payment card details.

how we use your information

We use your information only to:

provide the services you request
process payments
communicate with you about your order
deliver completed work
improve our website and services
comply with legal obligations

We never sell your personal information.

your documents

Your documents always remain your intellectual property.

We access your files only to provide the editing or proofreading service you have requested.

Without your explicit permission, we will never:

publish your work
use your work for marketing
share your work with third parties except where required by law or where necessary to provide the service

Confidentiality is central to everything we do.

cookies

Our website may use cookies to improve your browsing experience and understand how visitors use the site.

Where required by law, you will be given the opportunity to manage your cookie preferences.

data retention

We retain personal information and uploaded documents only for as long as reasonably necessary to:

complete your order
respond to enquiries
comply with legal or accounting obligations
resolve disputes where necessary

Documents are securely deleted when they are no longer required.

your rights

Depending on where you live, you may have the right to:

access your personal information
correct inaccurate information
request deletion where applicable
restrict certain processing
request a copy of your personal information

If you wish to exercise any of these rights, please contact us.

changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.

contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details on our Contact page.

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version 1.0 • effective from: 19th July 2026